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Terms and conditions

Terms and Conditions - Providers



Also available in French / Également disponible en français

Copyright Urbanimmersive 2019 - Strictly prohibited from reproduction, copying or distribution.


  • No registration, nor monthly fees; 
  • You can unsubscribe at any time;
  • Your subscription to the Centris® Marketplace is subject to the approbation of your portfolio;
  • You must agree to transfer your image copyright to the Customer who ordered your service
  • Platform fees will be billed punctually to providers for the use of the platform.

These terms of use (the “Agreement”) contain the terms and conditions that govern your access and use of the Marketplace (as defined below) as a Visual and editorial Content Provider (as defined below). The Marketplace is operated and hosted by Urbanimmersive Inc., a public corporation incorporated under the federal laws of Canada, listed on the TSX Venture Exchange, with shares that are publicly traded under the ticker symbol “UI” and with a head office located at 3899, Autoroute des Laurentides, Suite 203, Laval, Quebec, Canada,  H7L 3H7 (“UI”).


The words “we”, “us”, “our”, “UI”, and “Urbanimmersive” refer to Urbanimmersive Inc., its subsidiaries and successors. The words “you” and “your” refer to the Provider. A “site” refers to a website. The “CMS”, « Centris® Marketplace », « Marketplace Centris® »,  « Marketplace » and the “Urbanimmersive Marketplace” refers, either individually or collectively, as applicable, to Urbanimmersive’s software solution.

Unless otherwise indicated in the text, or in case of inconsistencies within the text, the words and expressions that are capitalized in this Agreement or in any document that is ancillary or subordinate to this Agreement, are to be interpreted as follows:

Client”: any client, existing or potential, of Urbanimmersive that uses the Marketplace and the CMS, including, collectively and without limitation, real-estate brokers, builders, architects, designers, and real estate agencies;

Visual Content”: any type of Visual Content including, without limitation, photographs and 3D images, as well as Visual Content used in the creation of videos, Virtual Visits and other multimedia formats;

Editorial Content”: any writing, revision, rewriting, or translation services, including the texts produced using the functionalities of the Marketplace or inserted into the Marketplace for the purpose of publication or sale, whether produced and provided by a Provider or by UI; 

Order”: any purchase made by a Client in the Marketplace;

Intellectual Property Rights”: all the copyrightable rights, titles, interests, goods, and materials, including, without limitation, any rights that are or could be recognized, granted, or conferred under Canadian or foreign laws related to copyright, neighbouring rights, patents, trademarks, industrial designs, confidential information, image rights, rights in or to an invention, and other intellectual property rights of any type or nature, both registered and unregistered, including the rights concerning any request related to the above;

Provider”: collectively and without limitation, self-employed photographers, real estate photography agencies and freelance writters using the Marketplace to, in particular, provide their visual and editorial content services; 

Working Hours”: between 9 a.m. and 5 p.m. on Working Days;

Working Days”: every day of the week except Saturday, Sunday, and legal holidays in the province of Quebec, Canada;

Trademark”: all registered or unregistered brands, trade descriptions, service marks, and logos that are used to represent or describe UI’s products and services, as well as its technology;

My Calendar”: Marketplace feature that allows Providers to post their availability and manage their schedule;

My Portfolio”: Marketplace feature that allows Providers to promote their services to Clients;

My Services”: Marketplace feature that allows Providers to provide a detailed description of the services they offer;

My Earnings+”: Marketplace feature that allows Providers to view their platform fees;

Provider”: a provider that has entered into this Agreement with Urbanimmersive and uses Urbanimmersive’s CRM under one or more personalized versions with its image and URL, whether or not it receives financial compensation for promoting Urbanimmersive’s software to its clientele;

Marketplace”, “Centris Marketplace”, “Marketplace Centris”, “CRM”, and any other name that identifies the Urbanimmersive marketplace: an online software owned by UI, which allows Clients to order Visual and Editorial content services online and allows Providers to receive Orders;

CMS”: “Content Management System”, “Urbanimmersive's CMS”, “CMS”, “CMS Solution”, and “CMS Software”, which is a software solution owned by Urbanimmersive that includes a web-based interface for the management of written content, providing on-demand text writing, translation, and revision services;

Parties” individually and collectively the Provider and Urbanimmersive;

Provider Profile”: Web interface secured by a username and password that provide access to the features of the Urbanimmersive Marketplace;

Remuneration”: fees paid to the Provider by UI;

Virtual Visits”: collectively and without limitation, virtual visits, AVU3D® immersive visits, and any other virtual visit technology authorized in the Marketplace.


By registering on the Marketplace, you agree to the terms and conditions set out in this Agreement. By clicking on the “I have read, understood, and agreed to Urbanimmersive’s terms of use” button or any similarly named button, you agree to electronically sign this Agreement and acknowledge that you have read, understood, and agreed to comply with the Marketplace’s terms of use, privacy policy, and code of conduct. You agree that the present Agreement shall supersede and replace any other previous verbal or written agreements, contracts, or understandings with UI.


UI can, without prior notice, modify, update, replace, or revise the Agreement and/or any other content or information published for Clients, Visual and editorial Content Providers, and Affiliated Partners in the Marketplace. Modifications to the Agreement shall take effect upon their display on the Marketplace, by a notice sent to the Provider’s Provider Profile on the Marketplace or by email to the last known address of the Provider. By continuing to use the Marketplace after such a notice has been displayed or sent, you accept these modifications and agree that these modifications are binding. If you do not agree with a modification made to the Agreement, you can decide at any time to cease use of the Marketplace in accordance with section 49 of this Agreement.


UI can, without prior notice, temporarily or permanently interrupt the functionalities and services of the Marketplace in whole or in part. UI also reserves the right to modify the name, brand, logo, and visual identity of its products, services, and functionalities at any time and at its sole discretion. In addition, UI has no obligation whatsoever to store, maintain, or provide you with a copy of information provided during your use of the Marketplace. The Provider acknowledges and agrees that UI shall not be held responsible for any changes of this nature.

Provider Profile

To use the Marketplace, you must first create a Provider Profile, which is governed by this Agreement. You are responsible for updating your Provider Profile and for keeping your username and password confidential. You are solely responsible for all of the activities that are carried out using your Provider Profile and will be held responsible for any damages sustained by UI or a third party as a result of the use of your Provider Profile or your password by anyone other than you, with or without your permission.

The Provider must immediately notify UI in the event of an unauthorized use of its Provider Profile or of any other breach of security. In addition, the Provider is, at no time, allowed to use the Provider Profile of another Provider.

On the Marketplace, your profile is anonymous. Meaning, customers can not access your contact information. They can only see your services, the description of your services and images of your portfolio. On the Centris® Marketplace, your Profile is only visible to customers who book your services again via the « Hire a previous photographer" function.

Eligibility to Use the Marketplace

In addition to the conditions set out in this Agreement, you must at all times comply with the following conditions to be able to benefit from the right to use the Marketplace:

  • have only one Provider Profile in the Marketplace at any given time;
  • add a valid credit card to its profile;
  • be a Provider;
  • pay the platform fees and monthly fees, when applicable; 
  • pay all expenses related to carrying out services and to your rights and duties under this Agreement, including, without limitation, any equipment, travel, entertainment, or wage expenses.
  • provide accurate, complete, up-to-date information to UI and Clients, particularly in My Calendar, My Portfolio, and My Services features;
  • use Client information provided to you through the use of the Marketplace only to provide Clients with Visual and editorial Content production services in accordance with this Agreement;
  • where applicable, provide your tax numbers in your Provider Profile for billing purposes;
  • at all times, provide professional service delivery in the best interests of UI and in accordance with this Agreement; 
  • post your availability and keep it up to date in My Calendar feature so clients can place their Orders;
  • maintain high quality customer service, be available during Working Hours, arrive on time to appointments made in the Marketplace, and look professional.  You are solely responsible for determining the safest and most efficient way of rendering your services.

UI reserves the right to terminate this Agreement immediately and without notice in the event of a failure to comply with these conditions.

Description of Visual Content Services

In My Services feature (or any other similar features), you must detail the type, extent, and characteristics of the Visual Content production services you offer to Clients. You must also complete My Portfolio feature and keep My Calendar up to date. 

You are not permitted to include the following elements in the description fields on your Provider Profile:

  • Hyperlinks to third-party sites. UI monitors links in the UI Marketplace and reserves the right to block any link that is found not to be in compliance;
  • elements that are breaches of third-party copyright or other Intellectual Property Rights;
  • elements that violate the obligations of this Agreement; and
  • Warranty exclusions with regard to services.

Equipment and Transportation

You must ensure that your photographic equipment is always functional and that it matches the description posted in your Provider Profile. You must also find your own means of transportation to photo shoots locations, if applicable.

Time Needed to Carry Out Your Services

In your Provider Profile, you must specify the time needed to carry out each of the services you offer to Clients. The time needed to carry out your services allows the booking system in the Marketplace to calculate your schedule of availability and to update it based on each new Order or changed Order. Except in certain cases, you do not need to include travel time in the time needed to carry out your services, because it has already been taken into account by the booking system. However, in the time needed to carry out your services, it is necessary to include the time required to set up and prepare the sites that are to be photographed, if applicable.

Use of Information Boxes

You may not use the information boxes in the features of the Marketplace for any other use than to display the detailed information intended for those boxes. Without limiting the foregoing, you cannot use the information boxes to provide information about special offers, services that are not authorized in the Marketplace, or any other information that is not related to the box.

Approval of Your Provider Profile 

Once you have registered, your Provider Profile will be assessed. It can take up to 30 days to obtain approval for a new Provider Profile or for an edited Provider Profile. UI will determine the quality of your file based, among other criteria, on your portfolio and whether or not you meet the requirements set out in this Agreement. Your services will only become available when your Provider Profile has been approved by UI. Once your Provider Profile has been approved, the Affiliated Partners of the Marketplace will also have access to your services and may decide, at their sole discretion, to include your services on their personalized version, if applicable.


By approving your Provider Profile, UI authorizes you to operate under the designation of “Urbanimmersive Visual Content Provider” and grants you the right to use the Marketplace in accordance with the conditions described in this Agreement. UI reserves the right to terminate such a right if you are no longer complying with the obligations set out in this Agreement. You retain the exclusive right to determine the timing, place, and duration of your use of the Marketplace and Urbanimmersive’s services.  You may also choose to close your account as described in "Closing Your Supplier Profile" in this Agreement, if applicable.

Your Relationship With Urbanimmersive

You acknowledge and agree that your use of the Marketplace creates a business relationship between you and Urbanimmersive. You acknowledge and agree that this relationship can under no circumstances be considered an employer/employee relationship. For the sake of clarity, you acknowledge and agree that you retain the complete rights to (i) offer your services to other clients outside of the Marketplace (ii) use other software application services that are similar to the Marketplace, and (iii) provide and engage in other professional and business activities.

In addition, the Parties are, and remain, contractors that are independent from one another, and none of the provisions in this Agreement can be interpreted as creating a partnership, general partnership, joint venture, undeclared partnership, contract of employment, mandate, franchise, sales agency, or any other subordinate relationship or bond of association between the Parties or their respective affiliates.

You have no right to make or accept offers on our behalf, or on behalf of our affiliates. You cannot make any declaration or representation to the contrary, whether it be in person, in writing, or on your site. If you authorize, encourage, incite, or simply allow another individual or legal entity to act in contravention of this Agreement, you will be held responsible in the same way as if you had done so yourself.

Ordering and Delivery

Once your Profile has been approved, you can receive Orders from Clients in the Marketplace if you are available on the date and at the time selected by the Client. Every Order made in the Marketplace is sent to you by email and can be accessed in your Provider Profile. Every Order includes the Client’s name, email, and phone number, the name and phone number of the contact at the Order location, the selected service, and the address of the session (if applicable).

Modifying the Date and Time of an Order

If your schedule of availability enables a Client to order your services, you cannot refuse to deliver the ordered service at the date and time selected by the Client, unless you contact the Client directly, as soon as possible, to make another arrangement and to indicate this Change in the Marketplace. If the client ordered your services via the Centris® Marketplace, you acknowledge and agree that UI can revoke your access to the Marketplace as a result of repeated refusal to serve one or more Clients at the date and time selected in the Orders.

Territory Covered

In the section My zones of your Profile, you must define the territory from which an Order can be placed. Thus, your Provider Profile will only be visible to Clients ordering a service with addresses within the zone.

You can increase or decrease the size of your service zone. Nevertheless, it is your responsibility to ensure that your service zone enables you to meet Client Order deadlines.

Travel Time

By default, 30 minutes of travel time by car is allocated between appointments. 

The Marketplace’s ordering system can estimate the travel time by car between the meetings. In the event that the estimated travel time between the address of the previous appointment and that of a new Order surpasses 30 minutes, the Order system will advise the Client of the additional travel time before the Order is confirmed.

If your means of transportation is not a car, you must ensure that the time needed to carry out your services includes the travel time corresponding to your means of transportation.

You agree that the travel time estimates are solely used to assist Clients in making appointments and to manage your appointments. You cannot hold UI responsible for incorrect or inaccurate travel time estimates. You cannot justify being late to your appointments or your inability to accept or make appointments on the basis that travel time estimates are or were incorrect. It is your responsibility to verify whether the estimated travel time between 2 or more appointments enables you to fulfill your obligations and, if necessary, to modify the date and time of the orders received.  

Orders Placed After 5:00 p.m

You acknowledge and agree that, by default, the Marketplace does not allow Clients to order your services after 5:00 p.m. for the next Working Day. Accordingly, any Order received before 5:00 p.m. for the next Working Day shall be considered valid and must be delivered. You are solely and exclusively responsible for verifying whether Orders have been received by email or in your Provider Profile, if applicable.

Geolocation of Your Device

You acknowledge and agree that once you have accepted an Order, the Marketplace application and some of its features that are currently available or that could result from updates may reveal your geographical position. You acknowledge and agree that these features are enabled in the Marketplace application, if applicable.

Additional Services 

During the photography session or at any time before the delivery of Visual Content, the Client may add new services by placing a new Order on the Marketplace, if applicable.

Platform fees

The provider must add a valid credit card to its profile. It is the responsibility of the Provider to verify the validity of the credit card and to contact Urbanimmersive at for any problem related to the addition of a credit card to the provider profile. 

Delivery of the Visual Content

The following terms apply to all Orders placed via the Marketplace:

  • The delivery will be done within a time period which will have been determined by the Provider;
  • The delivery can be done through the Marketplace or by using another system, as it remains the full responsibility of the Provider to deliver to its Clients the Visual Content. Once the Visual Content has been duly received by the online system, a notification will be sent to the Provider and to the Client. It is the responsibility of the Provider to contact UI if this notification has not been received in order to ensure that the Visual Content has been received.
  • The Provider will have to pay the platform fees that are available on the price list.

Payment for Services by Clients

Payment for services is carried out upon delivery of Visual and editorial Content in a file format and/or HTTP link (URL) in the Client’s Client Profile. The Editorial Content services ordered can be paid when ordering the service or at the delivery, as applicable.

Right of Verification

UI reserves the right to occasionally verify your business processes in order to ensure Client satisfaction at all times and that your services comply with your obligations and the terms of this Agreement, through quality surveys sent to Clients. You must provide, at UI’s request, supporting documentation and information needed to understand the results of these quality checks.

Client Evaluation

You acknowledge and agree that after delivering each service, Clients are invited to evaluate the quality of your service delivery.

Urbanimmersive reserves the right to use, share, and display your evaluation, in any manner whatsoever, in the Marketplace, without obtaining your prior consent. You acknowledge and agree that Urbanimmersive and its subsidiaries, are distributors and have no obligation to verify your evaluations by Clients. You acknowledge that Urbanimmersive has no control over the evaluations and has no obligation to verify them. However, Urbanimmersive reserves the right to modify or delete comments in cases where they contain obscenities or any other objectionable content, or where they contravene the law or Urbanimmersive content policies.

If you believe that a comment is offensive or injurious or that it contains obscenities or any other objectionable content, you can contact Urbanimmersive ( to request its modification or withdrawal. 

Minimum Evaluation

You acknowledge that Urbanimmersive wants Clients to have access to high-quality services in the Marketplace. To continue to benefit from access to the Marketplace and to Urbanimmersive’s services, you must maintain an average evaluation score that is higher than the minimum acceptable average evaluation score established by Urbanimmersive for your region. This minimum score is occasionally updated by Urbanimmersive, at its sole discretion. You acknowledge that the average evaluation score is aimed at reflecting overall Client satisfaction with your services. In the event that your average evaluation score is lower than the minimum average evaluation score, Urbanimmersive will notify you and may, at its sole discretion, provide you with a specified period to raise your average evaluation score above the minimum threshold. If you do not raise your average evaluation score above the minimum within the prescribed period, Urbanimmersive reserves the right to deactivate your access to the Marketplace.

Price of Services

You have the right to charge the rate that you wish for the services provided and billed in the Marketplace. You acknowledge and agree that your rate for each service is the sole payment you will receive for your Visual and editorial Content services for that Order.

Travel costs, if any, will be charged by the Marketplace based on the information you will define in the My Zones section.

If applicable, your service fees most include all the costs of web hosting for a period of twelve (12) months.

Negotiated Prices

You have the right, at your sole discretion, to offer reduced prices for any of your services to Urbanimmersive’s Clients. In doing so, Clients that order your Visual Content services with whom you have negotiated a price will thus pay the reduced price for your services.

Remuneration Adjustments

Urbanimmersive reserves the right to unilaterally adjust, in a reasonable manner, your Remuneration for an Order in specific situations.

Invoices and Receipts

The Marketplace generates email receipts or notifications for the booking, confirmation, pre-delivery, and final delivery of an Order. Orders and invoices are also sent by email or provided directly in the online Marketplace, in your Provider Profile. The invoices include the distribution of charges to Clients for Visual and editorial Content services include, to your discretion, specific information about you, including your name, your contact information, and your photo, as well as a short description of the service offered. If errors or omissions are found in the invoices, you must contact Urbanimmersive at

Service Charges

In exchange for the right to use the Marketplace and the related services and obtain the benefits that result from this use, you agree to pay platform fees that are available on the last updated price list. Urbanimmersive reserves the right to modify platform fees at any time, at its sole discretion. In the event that the platform fees are modified, Urbanimmersive will send an update notice to that effect, and your continued use of the Marketplace following this notice will constitute your consent to the changes.


You acknowledge and agree that you must declare all of the income you generate in the Marketplace and calculate and pay any tax liability associated with your delivery of services. You acknowledge and agree that you are solely responsible for all taxes applicable to and resulting from service delivery. Urbanimmersive can, at its discretion, in accordance with any applicable laws and regulations, collect and remit sales and service taxes that result from your delivery of Visual and editorial Content services and/or provide tax authorities with all relevant tax information they request.


We will transfer Remuneration, if applicable, every two weeks for Orders completed during the previous two weeks, subject to any applicable deductions or withholding, including but not limited applicable taxes. Remuneration and all amounts provided for in the present Agreement are in Canadian dollars. We cannot transfer you any Remuneration whatsoever until you have selected your method of payment. We will therefore hold your Remuneration until you have selected a payment method among the following:

  • Payment by automatic transfer to your PayPal account: We will transfer the Remuneration for the provided service, to the PayPal account that you have indicated. However, we can accumulate and withhold Remuneration until the total amount due to you for completed Marketplace Orders reaches a minimum amount of $25.00 CAD. A 2% transaction fee will be withheld on the payable total amount, including applicable taxes, if applicable.
  • Payment by bank transfer: We will transfer the Remuneration that you have earned directly to the bank account that you have indicated. However, we can accumulate and withhold Remuneration until the total amount due to you for completed Marketplace Orders reaches a minimum amount of $25.00 CAD. If you choose this method of payment, you must send us the name of your bank, your account number, the transfer code, and the name of the primary account holder as it appears on your banking documents. Please note that this method of payment is only available for bank accounts located in certain countries. Transaction fees may be charged by banks involved in a bank transfer;
  • Payment by cheque: We will send you a cheque for the amount of Remuneration you have earned. However, we can accumulate and withhold Remuneration until the total amount due to you for completed Marketplace Orders reaches a minimum amount of $1000.00 CAD. Please note that this method of payment is only available for Providers who are located in countries that cannot receive Remuneration by bank transfer.

If you are not able to select your method of payment through your Provider Profile, please email us at

Inactive Provider Profile

At any time, if your Provider Profile does not show sufficient activity, at UI’s sole discretion, for a duration of at least three months, UI reserves the right, following a written notice of seven days, to i) close your Provider Profile and terminate the present Agreement and ii) withhold on the Remuneration that is due to you the amount of $10.00 CAD, plus any deductions and applicable taxes if platform fees still remain unpaid.  

No Additional Remuneration

You agree that we can use your name or your business’s name in our advertisements and in our web and print marketing documentation. You also acknowledge and agree that the use of your business’s name or your self-employed person’s name in advertisements or marketing documentation does not entitle you to any additional Remuneration.

Protection of Banking Information

The Marketplace is owned and operated by Urbanimmersive. UI is subject to Canadian provincial and federal laws regarding the protection of personal information and it takes all measures required for compliance with the best international practices in the protection of personal information.

UI does not save the credit card information that it collects via the Marketplace or via the online payment system after it has been sent to the payment services provider for the processing of the transaction. When a Client conducts a transaction on the Marketplace, he or she provides his or her credit card information, including the expiry date, security code, and any other information required for the payment to be processed. While the payment is being processed, this information is temporarily stored on a secure page, and then it is deleted after being sent to the payment services providers in order to process the transaction or to the bank that issued the credit card in order to confirm the payment for the Order.

UI takes the utmost care to protect your credit card information. Among other things, access to the Marketplace and the online payment system is secured in HTTPS mode and the information transmitted is encrypted using Secure Socket Layer (“SSL”) technology during the transfer.

Urbanimmersive disclaims any responsibility for the retention of credit card data when it is entered via the unique URL link of a Provider.

Inappropriate Content

The Client is only permitted to use the Marketplace for legitimate purposes. The Client may not introduce to the content, in any way whatsoever, any material that violates or infringes, in any way whatsoever, the copyright, intellectual property rights, or other rights of any third party, that is illegal, threatening, inappropriate, offensive, abusive, or defamatory, that breaches privacy rights or public decency, that is vulgar, obscene, blasphemous or otherwise objectionable, that encourages a conduct that would constitute a criminal offence, that leads to a civil law suit, or that violates any law. If such content is introduced to the Marketplace, UI, at its sole discretion, may remove the content or close the page, without prior notice.

Privacy Protection

Personal information is defined as any information concerning an individual that allows that individual to be identified. UI believes that the protection of personal information is an essential part of its success, and, as a result, the Provider undertakes to take the necessary measures in order to ensure, at all times, the adequate protection of clients’ personal information. The Provider confirms that it respects and will continue to respect all of the requirements provided for in the privacy laws, including, the Personal Information Protection and Electronic Documents Act (Canada), and any other similar law that ensures the protection of personal information, which the Client could be subject to in connection with this Agreement and the use of the Marketplace. Without limiting the generality of the foregoing, the Provider will not provide UI with third-party personal information, without the prior consent of the relevant person. To its knowledge, the Provider has not voluntarily agreed, nor is obligated, contractually or otherwise, to comply with the guidelines of an association with regard to the protection of personal information.

Full Story

Urbanimmersive uses FullStory, a platform that captures, among other things, the mouse movements made the users of the Platform when they are logged in, for analytical purposes as well as to help the customer support team to understand the needs of the Clients. By using the Marketplace, you understand that some data will be captured and recorded by Fullstory. To learn more about this platform, visit


The Parties undertake not to reveal, disclose, show, expose, reproduce, or make available or accessible to anyone, in any way, any Confidential Information, in whole or in part, without the prior written consent of the other party. The Parties also undertake to share these duties of confidentiality with their respective employees and representatives. These commitments are effective for the duration of this Agreement and for a period of three (3) years following the delivery of goods and services to the Client.

For the duration of the Agreement and after it has expired or has been terminated for any reason, you are required to:

  • use Confidential Information solely to carry out this Agreement and for no other reason;
  • disclose Confidential Information to your employees, subcontractors, or agents, who need to know it in order to carry out their duties under this Agreement and who are bound by a confidentiality agreement that guarantees similar protection to that under this Agreement; and
  • upon request inform UI of the location of the Confidential Information and the measures taken to maintain its confidentiality.

The communicated Confidential Information is and remains the property of UI in the same way in which the Intellectual Property Rights belong to UI. When this Agreement expires or is terminated, you must, at the request of UI, (i) return all material in your possession that contains or constitutes written Confidential Information, as well as all of the copies thereof, no matter their form, and (ii) destroy Confidential Information that cannot be returned, including, but without limitation, all material or anything else provided by UI.


The Provider undertakes, for the duration of this Agreement and for a twelve-month period following the termination of the Agreement, not to solicit, recruit, or hire as an employee or independent provider any Urbanimmersive employee presently working or who would be working regularly for Urbanimmersive in the three months preceding the termination of the Agreement, for any position in the organization, without prior consent from UI.

Intellectual Property Rights

The Provider acknowledges that UI retains all its rights, titles, and interests, including all of its Intellectual Property Rights, in and to its services and products and in ensuing work, including, in particular as well as in its products and its software. This Agreement does not grant any Intellectual Property Rights of any nature whatsoever to the Provider. The products may not be copied, reproduced, published, downloaded, displayed, transmitted, distributed, or used to create derivative works, without the prior written consent of UI. Thus, the Provider acknowledges that, in the delivery of its services, it acquires no rights to UI materials that it cannot file or try to file a patent application for any idea and/or any concept or design that is based on UI technology, and that UI materials must be returned to UI when this Agreement comes to an end, and the Provider is not permitted to keep any copies thereof.

The Provider hereby acknowledges that UI has the exclusive right to protect and file applications for registration and patents, if applicable, with respect to all Intellectual Property Rights, as well as to assign the rights and perform any action necessary or useful for UI, its successors, representatives, and assigns to benefit from the full enjoyment of such rights. The Provider commits to perform any action and sign any document aimed at giving full effect to this Agreement.

Copyright and Its Use by the Client

In consideration for the Remuneration, and under this Agreement, the Provider grants the Client, upon delivery of an Order, a licence for Visual and editorial Content use that is perpetual, exclusive, worldwide, unlimited, sub-licensable and assignable, in whole or in part. This transfer is free of any additional licensing fees and allows the Client and his or her assigns and successors to use, assign, or modify any document, file, or Visual and editorial Content. This licence also allows the Client to copy, transfer, modify, create derivative works from, improve, broadcast, publish, withdraw, withhold, add, analyze, use, market, distribute, transmit, publicly display and/or perform, reproduce, edit, translate, and reformat the Visual and editorial Content of the Provider without any authorization, notice, or compensation beyond the price and without the requirement to identify the Provider.

The Provider acknowledges, guarantees, and agrees

  • that the Provider is the first owner of the work commissioned or if the Provider is an agency (hiring or subcontracting photographers) has all of the rights and permissions needed to award such a licence;
  • to waive is moral rights related to his work;
  • that the Visual and editorial Content contains no confidential or personal information;
  • that the Provider will ensure that the Client shall not be subject to any explicit or implicit duty of confidentiality with regard to the Visual and editorial Content;
  • that the Client has the right to use and disclose the Visual and editorial Content for any reason, in any manner, and without restriction, worldwide, in any and all types of media whether digital, print or else;
  • that the Client is free to temporarily or permanently assign his or her rights to any co-contractor; and
  • that the Provider has no right to compensation or reimbursement of any nature from UI or the Client.

Trademark Protection

UI hereby authorizes the Provider to use Trademarks solely in the form prescribed by UI. The Provider undertakes not to delete the UI Trademarks from any product delivered under this Agreement and not to alter or modify, for any reason, the UI Trademarks that appear on it. The Provider may not, under this Agreement or otherwise, acquire any right, title, or interest in or to the Trademarks.

Limitation of Liability



Warranty Disclaimer


This disclaimer applies NOTWITHSTANDING THE FACT THAT (i) the application is based on contract, tort, statutes, or any other doctrine of law (ii) UI was or should have been aware of the possibility of thESE DAMAGES ARISING, and (iii) the limited relief under this Agreement does not respect its fundamental purpose.


The Provider undertakes to defend, indemnify, and hold UI harmless with regard to any damages, claims, legal proceedings, obligations, and expenses resulting from any act or omission by the Provider. Without limiting the foregoing, the Provider undertakes to indemnify UI for any damages that result from:

  • the Provider’s non-compliance with the provisions of this Agreement, including, without limitation, the uploading of Visual and editorial Content;
  • any content put online by or for the Provider in the Marketplace; and
  • its use of the Marketplace.

Identification as a Provider 

You can publicly identify yourself as a Marketplace Provider. It is, however, prohibited from misrepresenting or exaggerating the relationship that exists between you and us (including by indicating expressly or implicitly that we support, sponsor, recommend, or contribute to a charitable work or any other cause). In addition, under no circumstances will you assert or imply any association between you and us (including an employment relationship), except in the manner expressly authorized by this Agreement.


Failure to comply with the Agreement and with notices published via the Marketplace will result in the automatic termination of all the rights granted to the Provider of this Agreement, which may include restricting the use of the Marketplace, the Provider Profile, and all UI products, temporarily or permanently, without prior notice. In the event that the Provider has failed to comply with the Agreement, UI reserves the right to remove all content from the Marketplace, without prior notice. The Parties agree that the expiration or termination of the Agreement, for any reason, will have no impact on the Provider’s obligations with regard to UI’s Intellectual Property, non-solicitation, confidentiality, or any other obligation that, by its very nature, would survive the expiration or termination of this Agreement. In the event of a termination, the Provider agrees that it has no right to any additional Remuneration to the amount paid on the date of termination.

Closing your provider profile

You can close your Supplier Profile at any time by writing to Urbanimmersive at   Since transactions may be associated with your account, closing your profile will only inactive your account. Meaning, Urbanimmersive will keep your profile and data private, but customers will no longer be able to see you in the Marketplace and order your services. The Parties agree that the closing of your Provider Profile will not affect your obligations with respect to UI's Intellectual Property, non-solicitation, confidentiality or any other obligation that, by its very nature, would survive the expiration or termination of this Agreement. In the event of a termination, the Provider agrees that it has no right to any additional Remuneration to the amount paid on the date of termination. In the event that you wish to reactivate your Profile, a reactivation fee of $ 150 will be required.

Representations and Guarantees

The Provider hereby makes the following representations and guarantees to UI:

  • The Provider has the powers, rights, and authorizations necessary to accept and carry out this Agreement, including granting the licence under the section entitled “Transfer of Your Visual and editorial Content Copyright and Its Use by UI”, free and clear of any third-party charges or claims.
  • The Provider undertakes to comply with, when carrying out its obligations under this Agreement, all laws that apply to its service performance and to its delivery of Visual and editorial Content.
  • The Provider has no interests, and undertakes not to acquire any interests, directly or indirectly, that could conflict in any manner with the performance of its obligations under this Agreement;
  • The Provider is not party to a contract with a third party that is incompatible in any way with this Agreement, and is not required to obtain additional approval from a third party or to make a payment to a third party, as a condition of the binding nature of a provision in this Agreement.
  • The Provider acknowledges that UI considers the above-mentioned representations and guarantees to be essential conditions to its commitment hereunder; thus, a breach of one or the other may lead to the termination of this Agreement by UI for default, and, at its discretion, the exercise of remedies that are available to UI in accordance with the law.


All notices must be in writing and can be sent by email to A notice will be deemed to have been given 24 hours after the email was sent.

Entire Agreement

This Agreement forms the entire agreement between the Parties hereto and replaces any previous written or oral agreement, negotiation, understanding, statement, proposal, discussion, and communication. 

Applicable Laws

This Agreement must be interpreted and applied in accordance with the applicable laws of the Province of Quebec and the laws of Canada. Each Party defers to the exclusive jurisdiction of the courts of the Province of Quebec in the judicial district of Montreal with respect to any issues arising from or related to this Agreement. Any contrary provisions in this Agreement notwithstanding, we may seek relief by means of a summary procedure or any other form of relief before any State, federal or provincial court of competent jurisdiction in the event of a real or alleged violation of our Intellectual Property Rights or ownership rights, or of those of any other individual or corporation. Moreover, you acknowledge and agree that our rights to content are of a special, unique, and unusual nature, which gives them particular value, the loss of which would not be easily estimated or compensated appropriately through damages. The Provider acknowledges that to be in default under this Agreement would cause irreparable damage to UI, and that, in the event of such default, UI will, in addition to all other available legal relief, have the right to a proceeding for injunctive relief, specific performance, and other equitable relief.


All amounts specified in this Agreementare in Canadian dollars and exclude applicable taxes.

No Waivers

No waiver of any of the provisions of the Agreement shall be interpreted as a waiver of any other provision. Failure to report prior failure to comply with a provision of this Agreement shall not be interpreted as a waiver of that provision. Waivers to a provision will not be enforceable unless the waiver is written and signed by the party waiving its execution. 

Entirety of the Agreement

If a provision in the Agreement is found to be invalid by any court having competent jurisdiction, the provision would be severed to the extent permitted, and all other provisions would remain in full force and effect and would continue to bind the Parties. 


The Provider agrees that any versions of the Agreement in languages other than French constitute translations of the original document, provided for convenience, and that the French version of the Agreement, or any other document provided by UI, will prevail


UI can assign or transfer its rights and obligations under this Agreement, in whole or in part, to any person, including, without limitation, any corporation that is associated with UI. The Provider cannot assign or transfer this Agreement, in whole or in part, without prior written consent from UI.

Relationship Between the Parties

The parties are and remain contractors that are independent from one another, and none of the provisions in this Agreement can be interpreted as establishing an association, corporation, employment relationship, or joint venture between the parties, or as one giving any mandate from the other. In addition, the parties shall not claim to be related to the other party, except as an independent contractor, and none of the parties may bind the other, in any way and toward anyone, except when in compliance with the provisions of this Agreement. To that end, each of the parties remains solely responsible to the relevant authorities for (i) the collection and payment of any sales tax, withholding, as well as any other amount owing or owed under any law, regulation or otherwise when carrying out these Agreement, and (ii) liabilities, accounts, obligations, or other responsibilities to the other party.


UI reserves the right to offer products and services under different conditions than those set out in this Agreement to any potential Provider, including the Provider’s competitors.


In order to facilitate and customize your Marketplace experience as described above, we may save cookies on your computer. A cookie is a small text file stored on a User's computer for record-keeping purposes and contains information about the User. We may use cookies to save your time when you visit the Marketplace, to remind us who you are, and to track and target the user's interests in order to provide a personalized experience.  Using this information allows us to create a more user-friendly experience for all visitors. 

Most browsers automatically accept cookies but you can change your browser settings to refuse cookies. Please note that if you refuse or delete these cookies, some components of the Marketplace and Urbanimmersive Products may not work properly.

As on most websites, Urbanimmersive uses the following types of cookies:

  • Navigation Cookies: These cookies are essential for you to browse our Marketplace and make the best use of the various features. Example: connection to your Client account, to ensure your identification on all the pages of Urbanimmersive’s Product.
  • Audience Measurement Cookies: These cookies collect anonymous information during your visits to our site. Their objective is to allow the analysis of the navigation behaviour on the site for optimization purposes.

Your choices regarding cookies

You can prevent cookies from being saved by configuring the preferences of your browser.

Refusing cookies may prevent you from accessing certain features in the Marketplace.

Google Chrome

  1. Click on the icon to display the settings menu
  2. Click on "Options"
  3. In the "History" area, select "Use Custom Settings for History"
  4. Select the desired level

Under Safari

  1. Click on the "Safari" menu
  2. Click on "Preferences"
  3. On the "Security" tab select the desired level

Microsoft Internet Explorer

  1. Select the "Tools" menu, then "Internet Options"
  2. Click the "Privacy" tab
  3. Select the desired level using the cursor

Pixel and invisible pixels

We may use other standard technologies, including (but not limited to) invisible pixel tags or pixels to track your use of our Services, or we may allow our service providers to use these tools on our behalf . Pixel and invisible pixels are tiny graphic images inserted into certain pages of the Marketplace or our e-mails that allow us to determine whether you have performed a specific action. When you access these pages or open an email or click an email, invisible pixels generate non-identifiable information about that action. Pixels allow us to measure and improve our understanding of the flow and behaviour of visitors who access our Marketplace, and offer us a way to measure our performance and target our promotions.